Make the next step easier to say yes to.
Help patients understand the dentist’s plan, talk through their estimate and make a decision. Practice with natural wording your team can actually use.
Practice the conversations patients actually have.
The standalone Treatment Coordinator Patient Conversations course includes six lessons, a 16-page PDF, editable Word file and quick-start instructions. Work independently or have a manager teach and observe each skill.
- Prepare and lead the conversation.
- Explain estimates without losing trust.
- Handle clinical questions and fear.
- Work through affordability and frustration.
- Ask for a decision and follow through.
- Complete the capstone and knowledge check.
Try it before you buy.
“That’s a lot of money. It doesn’t even hurt.” Explore different responses, try a changed case, then compare your reasoning with the explained answer.
Download the free three-page sample →No email required. Actual course excerpts retain original page numbers.
Know what you are buying.
$79 one time: the expanded six-lesson written course. No video lessons, narration, live coaching or automatic progress tracking included.
$149 complete formats: broader six-module front-office training, including a shorter treatment coordination workbook, practical guide and companion examples. The expanded standalone course is currently separate. Existing complete-format buyers should compare their needs before purchasing overlapping training.
Help us improve the training.
Dental managers and front-office team members: try the free sample and tell us what helped, what was confusing and what you wanted to practice next. Feedback is voluntary. We will ask separately before using your name or comments publicly.
Send sample feedbackInclude your role and feedback only. No patient names, records or screenshots. Clinical decisions stay with the clinician and patient. Follow current practice procedures for actual work.
Keep building your front-office skills.
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Sign up for Academy updates →The signup form is near the bottom of our Payhip store. Use your own email; no patient information. Unsubscribe through marketing emails.